Frequently Asked Questions
Everything about orders, shades, and formulas. Can't find your answer? Contact us.
Can I change or cancel my order?
Orders are sent to our fulfillment partner for processing right away, so once placed, we're unable to make changes or cancellations. Please double check your order, shipping address, and shade selections before checking out.
A shade I want is out of stock, will it come back?
Popular shades get restocked regularly. Reach out and let us know which one you’re after, we’ll flag you when it’s back.
Can I stack multiple promo codes?
Only one promo code can be applied per order, and it can’t be combined with any other promo or discount.
What payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.
Do you offer gift cards?
Gift cards are coming soon.
I never received an order confirmation email, what should I do?
Check your spam folder first. If it’s not there, please reach out to support@happyrudy.com and we’ll confirm your order.
Do you ship to my country?
We ship to Canada and the US. Check back here for updates as we expand.
How long does shipping take?
We ship your products from the Greater Toronto Area. Please allow 3–14 business days for your order to arrive. Delivery times may vary.
Do you ship to PO boxes?
Yes! We ship to PO boxes.
Will I get tracking for my order?
Yes! Once your order ships, you’ll receive an email with your tracking information.
What happens if my package is lost or never arrives?
Reach out to us at support@happyrudy.com with your order number and we’ll help track it down.
How do I find my perfect shade?
Take our Shade Finder quiz! Answer a few quick questions about your skin tone, undertone, and the colours you love to wear, and we’ll recommend Happy Rudy shades we think you’ll love.
What is an undertone?
Your undertone is the subtle colour beneath the surface of your skin. It’s usually described as warm, cool, or neutral, and it can help determine which polish shades complement you best.
How do I know what my undertone is?
Our Shade Finder can help. We’ll ask a few simple questions about how certain colours look on you and use your answers to narrow down your undertone and shade recommendations.
Can I still use the Shade Finder if I don’t know my undertone?
Absolutely. You don’t need to know your undertone before taking the quiz. That’s part of what the Shade Finder is designed to help with.
Are the Shade Finder recommendations exact?
Think of them as a personalized starting point. Colour can look slightly different depending on your skin tone, lighting, number of coats, and screen settings.
Can I shop outside of my recommended shades?
Of course! Your recommendations are there to make choosing easier, not to make rules. If a shade catches your eye, wear it!
My order arrived damaged, can you help?
We want to make it right! Please take a photo of the damaged package and items, along with your order number, and email it to support@happyrudy.com.
Can I exchange or return my items?
Unfortunately, we do not offer exchanges or returns as part of our commitment to sustainability and maintaining sanitary standards. All sales are final.
What if I received the wrong item?
Email us at support@happyrudy.com with your order number and we’ll sort it out.
Do you offer refunds for defective or faulty products?
Please email support@happyrudy.com with photos and your order number so we can take a look.
What if my order is missing an item?
Email us at support@happyrudy.com with your order number and we’ll get it fixed.
What does 21-free mean?
It means our formula skips 21 chemicals and ingredients commonly found in nail polish, so you get colour without the ingredients you don’t want:
Formaldehyde · Toluene · DBP (Dibutyl Phthalate) / Phthalates · Formaldehyde Resin
Camphor · TPHP (Triphenyl Phosphate) · Xylene · Ethyl Tosylamide
Parabens · Benzene · Nonylphenol Ethoxylates · Bismuth Oxychloride
Chromium Oxide Greens · MEK (Methyl Ethyl Ketone) · MEHQ (4-Methoxyphenol)
Cyclic Silicones · Glycol Ethers (Series E) · Hydroquinone
Tert-Butyl Hydroperoxide (TBHP) · Synthetic Fragrance/Parfum
Animal-derived ingredients (incl. shellac)
Are your products vegan and cruelty-free?
Yes. Every Happy Rudy shade is vegan and never tested on animals.
Do you offer gel nail polish?
Not at this time. All of our shades are regular nail lacquer.
How long does your polish take to dry?
Nails are touch-dry in about 10 to 15 minutes, with a full cure over the next couple of hours. A top coat helps speed things along.
How should I store my nail polish?
Keep bottles upright in a cool, dry spot out of direct sunlight to keep the formula smooth and true to colour.
How can I become a Happy Rudy stockist?
We’d love to hear from you! Email support@happyrudy.com with information about your store, location and the products you’re interested in carrying.
Where is Happy Rudy available for wholesale?
Happy Rudy is available to approved retailers across Canada and the US. If your store is located elsewhere, reach out to discuss availability.
Do you provide testers or merchandising materials?
Testers and merchandising materials may be available depending on your order and product selection. Contact us at support@happyrudy.com learn more about the options available.
How long do wholesale orders take to ship?
Shipping timelines depend on product availability and order size. We’ll provide an estimated ship date once your order is confirmed.
Who can I contact about wholesale?
Email support@happyrudy.com with “Wholesale” in the subject line and we’ll be happy to help.