FAQ
About the Polishes
Are All Your Polishes Vegan, Cruelty-free, and Non-Toxic?
Yes! All of our polishes are vegan, cruelty-free, and non-toxic. Plus, all our polishes are 10-FREE!
What Does 10-Free Mean?
“10-Free'' means there are no animal products used in the nail polish. It is also free of the following ingredients: Toluene, Formaldehyde, Formaldehyde Resin, DBP- Dibutyl Phthalate, Camphor, Xylene, Ethyl Tosylamide, Paraben, and Fragrance. These ingredients are normally found in regular polishes.
Do You Sell Gel Nail Polishes?
No, we do not sell gel polishes at this time. All our polishes are regular nail lacquer.
About Happy Rudy
Where is Happy Rudy based out of?
We operate out of Toronto, Ontario, Canada.
Who is Happy Rudy’s Polish For?
Happy Rudy polishes are for everyone! No matter who you are, you can wear Happy Rudy. We are proud that our shades are specifically picked to compliment brown and black skin and/or those with a warm or neutral undertones.
Who is Rudy?
Rudy is our founder's family’s rescue dog. As you may have guessed, she is extremely happy and loves everyone she meets. Alongside her adopted brother, Saloo, they both have overcome challenging beginnings, but are now thriving in Toronto where their only major problems are the squirrels in the backyard (what a dream life tbh).
Who is the Founder of Happy Rudy?
Happy Rudy was founded by Kristin Walcott-Dass. Kristin is always open to chat! To reach her, please email kristin@happyrudy.com
What’s up with the Soundtrack Playlists?
Fun fact: when we are brainstorming our nail polish collections and shades, music plays a huge role in our creative process. Songs are handpicked to invoke ~ the vibes~ we want you to feel while you are doing your nails. No AI-generated playlists are used here!
Orders
What Payment Methods Do You Accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Paypal, Google Pay, Apple Pay, Shop Pay, and Diners Club debit and credit cards.
Do You Charge Sales Tax?
At this time, you will not be charged sales tax.
Will I Be Charged Import Or Customs Duties?
Orders shipped outside Canada may be subject to local import taxes, customs, duties and/or other charges. These additional fees are out of Happy Rudy’s control. Happy Rudy is not responsible for covering these charges and must be handled by the recipient.
Help! I Placed An Order, But I Need To Make an Edit. Can you help me?
If you wish to make changes to your order, please reach out to us via email at support@happyrudy.com within 12 hours of placing your original order, and we'll do our best to accommodate your request. Please be aware that we cannot guarantee modifications to orders once they have been processed.
Please note: once an order has shipped, changes cannot be made.
How Can I Cancel My Order?
Please reach out to us via email at support@happyrudy.com.
I’m Having Problems Checking Out. Can You Help Me?
Oh no! Please email us at support@happyrudy.com so we can assist you.
The Polish I Want is Sold Out. When Will it be Restocked?
We recommend signing up for email notifications to keep up-to-date with new releases and stocked products.
I Have A Question Not Listed Here, Who Can I Contact?
Please email us at support@happyrudy.com so we can help you out.